Privacy Policy

Welcome to MedVroom.com ("MedVroom", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and services (collectively, the “Platform”).

1. Information We Collect

a. Information You Provide
We collect information you voluntarily provide when you:

• Create an account
• Search for or book appointments
• Fill out health-related forms
• Communicate with us or medical professionals via the platform

This may include your:

• Name, email, phone number, and address
• Date of birth and demographic info
• Health-related information shared for booking care
• Payment information (processed securely through third-party services)

b. Information Collected Automatically
When you use the platform, we automatically collect:

• Device information (IP address, browser type, OS)
• Location data (if enabled)
• Usage data (pages visited, actions taken)

2. How We Use Your Information

• Provide and improve our services
• Match you with medical professionals
• Facilitate and manage bookings
• Send appointment reminders and updates
• Personalize your experience
• Ensure security and prevent fraud
• Comply with legal obligations

3. Sharing Your Information

• Medical professionals and care providers you choose to book with
• Third-party service providers (e.g., hosting, payment processing)
• Authorities when legally required (e.g., to comply with laws or protect rights)
• With your consent or at your direction

We do not sell your personal information to third parties.

4. Your Choices

• Access or update your profile information
• Delete your account by contacting support
• Opt out of promotional emails (but not essential service communications)
• Control location and cookie settings through your device or browser

5. Data Security

We use industry-standard encryption and security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our platform is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal data from children.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction or deletion
• Object to or restrict processing
• File a complaint with a regulatory authority

8. Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes, we’ll notify you via the platform or email. Please review it regularly.

9. Contact Us

If you have questions about this policy or your information, contact us at:
📧 support@medvroom.com